If a customer is unhappy with Nalvazhvu products he can return it within 7 days from the date of purchase. Usage should not exceed more than 30% of the total quantity. He can only return to the distributor or company from whom he has purchased. After filling a prescribed form distributor/company can exchange the used product with a fresh product without any cost upon submitting the original invoice. Since only satisfied customers can become Nalvazhvu distributors, he/she cannot claim refund, can only exchange the product from the company.
Note: This policy does not apply to products that have been intentionally damaged or misused for further details please refer to Nalvazhvu policies and procedures.